Service Agreement Policy

Legal Agreements

This page outlines all legal agreements governing our Google Business Profile optimisation services. By purchasing a package, submitting an enquiry, or using this website, you agree to the policies listed below. These terms help protect our business and ensure that services are delivered fairly and safely.

Service Disclaimer

Our optimisation services aim to improve the quality, structure, and competitiveness of your Google Business Profile. However, Google’s ranking systems constantly change and are influenced by factors beyond our control, including competitor behaviour, algorithm updates, location settings, and user activity. We do not guarantee any specific ranking position, search visibility level, increased customer engagement, or business growth. All services are offered as general optimisation support and should not be considered legal, financial, or professional marketing advice.

You understand that final performance depends on many external factors, and results may vary.

Limited Liability Policy

We are not liable for:

• Ranking drops or visibility changes caused by Google updates

• Account suspensions, restrictions, or penalties resulting from previous violations

• Loss of business, revenue, or opportunities

• Delays caused by missing information

• Issues caused by incorrect or outdated details provided by the customer

• Changes the customer makes after work has been completed

• Any actions by third parties that affect the Google Business Profile

• Loss of login details, access credentials, or account ownership problems

Our total liability shall not exceed the amount paid for the service.

Customer Agreement

By using our services, you agree to:

• Provide accurate information

• Maintain access to your Google Business Profile

• Respond to requests promptly

• Follow Google’s guidelines

• Avoid making major changes during optimisation

• Accept that service timelines are estimates, not guarantees

• We reserve the right to decline, pause, or cancel a service if:

• The business information is inconsistent or suspicious

• The profile shows signs of policy violations

• The customer becomes uncooperative

• Completing the service would breach guidelines

• Submitting an enquiry or message does not guarantee acceptance.

Client Responsibilities

Customers must:

• Provide correct business information and access permissions

• Ensure compliance with Google’s policies

• Avoid interfering with optimisation during the process

• Maintain their profile after work is complete

We are not responsible for any negative outcomes caused by inaccurate information, missing details, or modifications made after delivery.

No Guarantee Clause

Due to the nature of Google’s systems, we cannot guarantee:

• Higher rankings or lasting improvements

• Appearance for specific search terms

• Increased customer actions

• Consistent or permanent visibility

• Protection from future Google policy changes

Optimisation improves your profile’s quality, but outcomes are not guaranteed.

Proof of Work and Completion

Once we provide screenshots, reports, documents, or confirmation that work has been completed, the service is considered fully delivered.

After proof of delivery, no refunds, reversals, or chargebacks apply.

Chargeback & Dispute Policy

By purchasing a package, you agree not to dispute or reverse the payment after work has begun.

Any chargeback attempt may be responded to with:

• timestamps

• analytics evidence

• screenshots

• documentation

• proof of delivered work

This helps protect our business from fraudulent claims.

Indemnity Clause

By using our services, you agree to indemnify and hold us harmless from any claims, losses, damages, or actions resulting from:

• inaccurate information provided by you

• your own actions on Google

your account history or violations

• platform changes unrelated to our work

This ensures that we are not blamed for issues caused outside our control.

Acceptance of Agreements

By using this website, submitting your information, or purchasing any package, you confirm that you have read, understood, and agreed to all the terms contained.